Refund & Cancellation Policy

1. Nature of payments

Payments made on BidaDate are bids used to increase your ranking position on public leaderboards. A bid is not a purchase of a physical or downloadable good, and it does not guarantee any match, message, response, or outcome — it only affects your visibility/rank on the relevant leaderboard(s) at the time it is placed.

2. General policy: bids are non-refundable

Because a bid takes effect immediately (your rank updates as soon as payment is confirmed) and its value is consumed at the moment it changes your position on the leaderboard, bid amounts are non-refundable once the payment has been successfully processed and your rank has updated, except in the specific circumstances described below.

This applies even if:

• Your rank is later overtaken by another member's higher bid.
• You are unsatisfied with the number of matches, messages, or views you receive.
• You change your mind after a successful payment.
• You choose to stop using the Platform.
• Your account is suspended or terminated for violating our Community Rules or Terms and Conditions — including for uploading obscene, sexually explicit, or otherwise prohibited profile images.

3. No refund for obscene or prohibited content

You must not upload obscene, sexually explicit, or pornographic images of yourself to BidaDate. If we find that you have done so, or otherwise posted content that violates our Community Rules or Terms and Conditions, we may remove the content and suspend or permanently terminate (ban) your account at our sole discretion.

In such cases, all bid amounts you have paid are non-refundable, including amounts paid before the violation was discovered. No partial or pro-rata refunds will be issued for account termination due to obscene images or other serious policy violations.

4. When a refund will be issued

We will issue a full refund in the following cases:

• Duplicate payment — you were charged more than once for the same bid due to a technical error.
• Failed/incomplete transaction that still shows as charged — payment was deducted from your account, but the bid was not reflected in your leaderboard rank due to a technical or processing error on our end.
• Unauthorized transaction — you did not authorize the payment (subject to verification; we may request supporting information and will also direct you to report this to your bank/card issuer per standard payment dispute procedures).
• Platform-side error — a verified bug or system error on our end caused an incorrect charge (e.g., a bid amount was processed that did not match what you submitted).

5. How to request a refund

If you believe you qualify for a refund under Section 4:

1. Email anoop@levantate.in within 7 days of the transaction.
2. Include your registered email, the approximate date/time of the transaction, the amount charged, and a brief description of the issue. A payment reference/transaction ID (from your Dodo Payments receipt or bank/card statement) speeds up verification.
3. We will review your request and respond within 7 business days.

6. Refund processing time

Approved refunds are processed back to your original payment method via Dodo Payments. Once we initiate the refund, it typically takes:

• UPI: 1–3 business days
• Cards: 5–7 business days
• Netbanking: 5–7 business days

(actual timing depends on your bank/payment provider and is outside our direct control once initiated).

7. Cancellations

Because a bid takes effect immediately upon successful payment, there is no "pending" or cancellable state between payment and rank update — a bid cannot be cancelled after payment has been successfully processed. If you wish to stop bidding going forward, you may simply choose not to place further bids, or delete your account (see Privacy Policy).

8. Platform discontinuation

If BidaDate is discontinued as a project, previously placed bids remain non-refundable solely on the basis of discontinuation, consistent with Section 2, except where a refund would otherwise be owed under Section 4. Any active, unprocessed payment attempts at the time of discontinuation will be cancelled and not charged.

9. Contact

For refund requests or questions about this policy, contact us at anoop@levantate.in.